Refunds, Cancellations & Returns

The fine print, in plain words

Last updated October 2026

Almost everything we do at The Sweeter Magnolia is made for your home, booked around your date, or fresh from the field. So here is exactly how refunds and cancellations work for each thing we offer. If life happens and your situation doesn't fit neatly into these rules, call me. I would always rather work it out with you than point at a policy.

Porch Club, $24 a month

Porch Club gets you one 30-minute virtual consult each month, a monthly styling list with shop links, 20% off Sweeter installs, workshops, and the flower truck, and early access to holiday install dates.

Canceling your membership

You can cancel anytime. Just email or call me.
Your cancellation takes effect at the end of the month you've already paid for, and you keep your perks until then. There are no partial-month refunds.
If you were charged for a month you meant to cancel and you haven't used anything that month, tell me within 7 days and I'll refund it.
Need to move your consult? Reschedule with 24 hours' notice. A missed consult with no notice counts as used for that month.

The Porch Bank

Each month you don't use your consult, we bank $20 in credit for you.
Use it toward a Halloween or Christmas porch, a party setup, or the flower truck.
It's credit only, with no cash value. Each month's credit expires 12 months after it's banked, and your bank tops out at $240.
Porch Bank credit is for active members only.
Your 20% member discount comes off first, then your Porch Bank credit is applied.

What happens to banked credit if I cancel?

Because the Porch Bank is a member perk, unused credit closes when your membership ends. Here's the easy way to keep it: book first. Any porch, party, or flower truck booking you make while you're still a member keeps its credit and member discount, even if you cancel afterward. If you rejoin later, your bank starts fresh at $0.

Design from photos: Quick Fix and Full Space

Quick Fix, $95 and Full Space, $295. You send photos, and I send back a design with shopping links.

Cancel before I start on your design and you get a full refund.
Once I've started but haven't delivered, you get 50% back.
Once your design is delivered, it's yours to keep and isn't refundable, since the work is done.
If something in your design doesn't work for your space, tell me within 14 days and I'll make one round of tweaks at no charge.

Full Space credit. Book a Sweeter install within 60 days of getting your Full Space design and the $295 is credited toward it. The credit applies once, to one install, and has no cash value.

DIY Porch Plan, $49

A 15 to 20 minute call with me, then you choose one of three signature porch looks with a clickable shopping list.

Cancel or reschedule your call up to 24 hours ahead for a full refund or a new time.
If you miss the call without notice, I'll reschedule you once.
Once we've had the call and your shopping list is sent, the plan isn't refundable.

Garden plan downloads

Garden plans ($29 to $39) are instant digital downloads, so they aren't refundable once purchased. If a file won't open or you grabbed the wrong zone, email me and I'll send you the right one.

Full Concept Deck, $3,750

Your whole-property plan: two site visits, contractor notes, a plant care guide, and shopping lists.

How payment works

50% ($1,875) at booking holds your spot and schedules the first site visit.
50% ($1,875) is due at the second site visit, before your finished deck is delivered.
Travel for projects outside Central Kentucky is quoted up front. Once flights or lodging are booked, those costs aren't refundable.

If you need to cancel

More than 7 days before the first site visit: your deposit is refunded, less a $250 planning fee.
Within 7 days of the first visit, or after it: the deposit isn't refundable. I'll send you my notes and photos from the visit, and you won't owe the second payment.
After the second site visit: the full fee is due and I'll finish and deliver your deck.
Once your deck is delivered, it isn't refundable.
Site visits can be rescheduled at no charge with 48 hours' notice.

Install credit. Book an MLDKY install of $5,000 or more within 6 months of your deck and 50% of your deck fee ($1,875) is credited toward it. The credit applies to one project and has no cash value.

Holiday porch installs

The Merry Little Porch, $795. The Deck the Door, $1,595. The Full Fa-La-La, from $3,200.

Payment: a 50% deposit at booking, and the balance is due on install day.
Cancel 21 or more days before install: we refund your deposit, less a $100 design fee.
8 to 20 days out: your deposit becomes a credit good for 12 months.
7 days or less, or once fresh greenery is ordered: no refund.
If we cancel: you get a full refund.
Weather: if the weather turns, we reschedule for free within 3 business days.
The décor stays Sweeter's. It's a lease model: we store it and reuse it. Normal wear is on us. If a piece goes missing or is damaged beyond that, we'll talk with you about replacing it.
Takedown between Jan 2 and Jan 15 is included. After that, it's $40 a week.

Halloween porches follow these same terms, with your takedown date set when you book.

One Outdoor Room installs, from $1,200

Payment: a 50% deposit at booking, and the balance is due on install day.
Cancel 21 or more days before install: we refund your deposit, less a $100 design fee.
8 to 20 days out: your deposit becomes a credit good for 12 months.
7 days or less, or once plants or custom pieces are ordered: no refund.
If we cancel: you get a full refund.
Weather: if the weather turns, we reschedule for free within 3 business days.
Your quote will spell out which pieces are yours to keep and which are on loan from Sweeter. Loaned pieces follow the same wear and replacement terms as our holiday décor.

Flower truck, Flower Bar, and fresh flowers

Flower truck: $150 truck only, $900 with florals, $1,200 with florals and setup. DIY Flower Bar: $45 per guest plus $125 setup and teardown. Fresh flowers are bought for your date and can't be saved for later, so these terms are a little firmer.

A 50% deposit holds your date. The balance and your final guest count are due 7 days before your event.
Cancel 30 or more days before your event: we refund your deposit, less a $50 booking fee.
8 to 29 days out: your deposit becomes a credit good for 12 months.
7 days or less, or once flowers are ordered: no refund.
If we cancel: you get a full refund.
Adding guests? We'll do our best up to 7 days out. Fewer guests after flowers are ordered doesn't lower the price.
If weather makes setup unsafe, we'll find a new date within 60 days or deliver your flowers in buckets so they don't go to waste.
Party setups follow these same terms.

Fresh flowers and bouquets can't be returned. If something isn't right when you get them, send me a photo within 24 hours and I'll replace them or give you a credit.

Flower subscription. Payments aren't refunded once that month's flowers are ordered. You can still pause one week, or gift a week to a local friend.

Products from shopping links

Many of my designs include links to products sold by other stores. Some are affiliate links, which means I may earn a small commission at no extra cost to you. When you buy through a link, you're buying from that retailer, so returns, exchanges, shipping, and warranties go through them. Sweeter doesn't process those returns. Prices and stock can change after I send your list. If something sells out, I'm happy to suggest a swap.

Gift cards

Quick Fix gift card, $100. Full Space gift card, $275. Three months of Porch Club plus a Quick Fix, $250.

Gift cards are non-refundable and have no cash value.
Sweeter gift cards don't expire.
Each card is good for the service it names, even if my price goes up. If you'd rather use it on something else, its purchase price works as credit toward any Sweeter service.
The three Porch Club months start when the recipient first uses the card. They don't renew on their own unless the recipient chooses to keep going.
Lost a card? If I can find the purchase, I'll replace it.

How to cancel or ask for a refund

Email Chelsea@TheSweeterMagnolia.com or call (859) 413-8988. Tell me your name, what you booked, and the date. Your notice counts from the day I receive it.

Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take a few extra days to post it. Credits are sent to you by email within 3 business days.

If this policy changes, your booking follows the version in place on the day you booked.

Chelsea Kemplin, The Sweeter Magnolia

Chelsea@TheSweeterMagnolia.com · (859) 413-8988 · thesweetermagnolia.com